Refund and Cancellation Policy

Last updated: 1 January 2026

Thank you for shopping with Vectorday. Please read this Refund and Cancellation Policy carefully before purchasing a digital product from our website.

By completing a purchase, you confirm that you have reviewed the product description, included file formats, software requirements, license terms, and this policy.

Digital Products

All products sold by Vectorday are digital products unless a product page clearly states otherwise.

Digital products may include:

SVG files
PNG files
EPS files
PDF files
Sublimation designs
Digital design bundles
Commercial licenses
Personalized or custom digital files

No physical item will be shipped.

Because digital products can be accessed, downloaded, copied, and stored immediately after delivery, purchases are generally not refundable once the files have been downloaded or access has been provided, except where required by applicable law or where the product is defective or materially different from its description.

This policy does not limit any consumer rights that cannot legally be excluded.

Immediate Delivery and Right of Withdrawal

By requesting immediate access to a digital product, you consent to the digital content being supplied before the end of any applicable cancellation or cooling-off period.

Where permitted by law, you acknowledge that your right to cancel or withdraw may end once the download or delivery of the digital content begins.

If applicable law requires additional consent or provides rights that cannot be waived, those legal requirements will apply.

Refunds We May Approve

Please contact us if you experience any of the following problems:

The downloaded file is damaged or cannot be opened
A file listed in the product description is missing
You received the wrong product
You were charged more than once for the same order
The product is materially different from its description
A technical problem on our website prevents you from accessing the purchased files
We cannot provide a reasonable replacement or correction for a confirmed file problem

We will normally attempt to repair, replace, resend, or correct the file before issuing a refund.

A refund may be approved when we confirm that the problem cannot be reasonably resolved.

Situations That Are Generally Not Refundable

A refund will generally not be provided for:

Changing your mind after purchasing
Purchasing the wrong product
Purchasing the wrong file format
Failing to read the product description before purchasing
Not having compatible software, equipment, or devices
Not knowing how to use SVG, PNG, EPS, PDF, ZIP, or sublimation files
Difficulty using third-party software, printers, cutting machines, or heat presses
Failure to unzip or extract a downloaded ZIP folder
Downloading the watermarked website preview instead of the purchased file
Differences between screen colors and printed colors
Printing, cutting, pressing, or production problems caused by third-party equipment or materials
Deciding that the design does not suit your project after downloading it
Accidentally purchasing an item after the download has been accessed
Purchasing the same design from another website or marketplace
Discount codes not applied before completing payment
A sale or price reduction introduced after your purchase
Failure to download and back up files before a stated download link expires
Losing or deleting files after the available download period or limit has ended
Violation of our License Terms

These exclusions apply only to the extent permitted by applicable law.

Software Compatibility

Customers are responsible for confirming that their software and equipment support the included file formats before purchasing.

Software compatibility may vary by application, device, operating system, subscription level, or software version.

For example, some editions of Silhouette Studio may not support SVG files without an upgrade.

A lack of compatible software is not considered a defect when the product page accurately lists the included file formats.

Please contact us before purchasing if you are unsure whether a file will work with your software.

ZIP Files

Many products are delivered in compressed ZIP folders.

ZIP folders must be extracted before the individual SVG, PNG, EPS, PDF, or other files can be used.

An inability to upload a ZIP folder directly into Cricut Design Space, Silhouette Studio, or another design application does not mean that the product is defective.

Please visit our Download Help page for instructions on extracting ZIP files.

Personalized and Custom Products

Personalized and custom digital products are created using information supplied by the customer.

You are responsible for checking all submitted details, including:

Names
Player numbers
Team wording
Dates
Graduation years
Spelling
Capitalization
Color selections
File specifications

Cancellation Before Work Begins

You may request cancellation of a personalized or custom order before work begins.

If we have not started the customization process, we may approve a full cancellation and refund.

Cancellation After Work Begins

Once customization has started, the order may no longer be cancelled or fully refunded.

We may retain an amount reflecting the work already completed, where permitted by law.

After Proof Approval

If you approve a proof, you accept the spelling, numbers, wording, layout, and other visible details shown in that proof.

Changes requested after proof approval may require an additional fee.

A refund will not normally be provided for an error that appeared in an approved proof unless the final delivered file is different from the approved version.

Errors Made by Us

If the final personalized product does not match the information you submitted or the proof you approved, contact us.

We will correct the error at no additional charge.

If we cannot provide a reasonable correction, we may issue a full or partial refund.

Digital Bundles

Digital bundles contain multiple files or designs sold together at a combined price.

We do not normally provide partial refunds for individual files within a bundle.

If one file in a bundle is defective, we will first attempt to correct or replace that file.

A full refund will generally only be considered if a substantial part of the bundle is defective or materially different from its description and we cannot resolve the problem.

Commercial Licenses

Commercial licenses grant permission to use a design under specific conditions. They do not transfer copyright or ownership of the original design.

Commercial-license purchases are generally non-refundable after:

The license document has been delivered
The associated design files have been accessed
The design has been used commercially
Physical products have been produced or offered for sale

If a refund is approved, all rights granted under the refunded license immediately end.

You must stop using the design commercially and remove affected products from sale.

Duplicate Purchases

If you accidentally purchase the same product more than once through our website, contact us before downloading or using the duplicate order.

After verifying the duplicate charge, we may refund the additional purchase.

Purchases of similar products, updated products, separate bundles, or products bought from another marketplace are not considered duplicate purchases.

Sale Prices and Discount Codes

Prices may change at any time.

We do not normally refund the difference when:

A product is discounted after your purchase
A promotion begins after your purchase
A discount code was not entered before payment
A discount code was expired, restricted, or not valid for the purchased product

If a technical error prevented a valid discount from being applied, contact us with the relevant details.

How to Request Assistance or a Refund

Email:

contact@vectorday.com

Please include:

Your full name
Order number
Email address used during checkout
Product name
A clear description of the problem
A screenshot of any error message
The device and software you are using
Any other information that may help us investigate

Please do not send passwords, complete card numbers, or other sensitive payment information.

Submitting a request does not guarantee that a refund will be approved.

We will review the order, download history, product description, supplied files, customer communications, and applicable consumer laws before making a decision.

Approved Refunds

Approved refunds will normally be issued to the original payment method.

We generally initiate an approved refund within 5 business days. Your bank, card issuer, PayPal, or payment provider may require additional time to display the refund.

Original currency-conversion differences, bank fees, card fees, or payment-provider charges may be outside our control.

Effect of a Refund

When a refund is issued:

Your license to use the refunded product ends
You must stop using the files
You must not create additional physical or digital products from the files
You must remove commercial products made from the files from future sale
You must delete copies under your control where reasonably possible
Your download access may be disabled

A refund does not give permission to continue using or distributing the digital product.

Unauthorized Transactions

If you believe a purchase was made without your permission, contact us promptly at contact@vectorday.com.

We may ask for information needed to identify the order and investigate the transaction.

You should also contact your payment provider if you believe your payment account has been compromised.

Payment Disputes and Chargebacks

Please contact us before opening a payment dispute or chargeback so that we have an opportunity to investigate and resolve the problem.

Opening a dispute does not create permission to continue using the disputed files.

We may suspend download access while a payment dispute is being reviewed.

Nothing in this section limits your right to contact your payment provider or exercise rights available under applicable law.

Policy Abuse

We may refuse discretionary refunds or restrict future purchases when there is reasonable evidence of:

Repeated refund abuse
Unauthorized file sharing
Fraudulent transactions
Multiple accounts used to avoid download limits
Commercial use without the required license
A refund request made after the files have been redistributed or used commercially

Any such decision remains subject to applicable law.

Changes to This Policy

We may update this Refund and Cancellation Policy from time to time.

Changes will be posted on this page with a revised “Last updated” date.

The policy in effect on the date of purchase will generally apply to that order, except where a legal or regulatory change requires otherwise.

Contact Us

For questions about this policy, contact:

Vectorday
Email: contact@vectorday.com
Website: vectorday.com

Please include your order number when contacting us about an existing purchase.