Last updated: 11 October 2026
All sales are final and non-refundable
Vectorday sells digital files, including standard downloads and personalized designs. No physical item is shipped. We do not offer voluntary refunds, returns or exchanges for digital purchases. Please review the product description, included formats and software requirements before ordering.
This policy does not limit any consumer rights that cannot legally be excluded.
Cancellation requests
Cancellation requests do not entitle you to a refund. For a personalized order, contact us as soon as possible if your customization details need correction. A request to change or cancel an order does not create a refund entitlement.
Download and software issues
If you cannot access a download, a file appears corrupted, or an included format is missing, contact us for help investigating the problem. Include your order number, product name, software and the error message. Support for a file problem is separate from the no-refund policy.
Before ordering, confirm that your software and device can use the listed formats. Extract ZIP files before importing artwork. Follow our Download Help and SVG, Cricut and sublimation tutorials.
Personalized designs and duplicate orders
The no-refund policy also applies to personalized digital files, changes of mind, accidental duplicate purchases and requests for a price adjustment after a sale or discount. Check names, spelling, numbers and other customization details before submitting them.
Usage and ownership
Purchasing a file does not transfer copyright or include a commercial-use license. See our Terms and Conditions for digital file restrictions.
Order support
Email contact@vectorday.com or visit Contact Vectorday with your order information and a clear description of the issue. For an unauthorized transaction, also contact your payment provider promptly.