Digital downloads at a glance
- What you buy: downloadable sports artwork; no physical item is shipped. File formats vary by listing.
- Where to download: use your order email or My Account → Downloads after payment is completed. Personalized files are delivered after customization.
- How to open files: unzip the download first, then import the individual SVG or PNG. Follow our download and ZIP guide.
- Which format to use: SVG for compatible cutting and design software; PNG for printing and sublimation. Read the SVG vs PNG guide and check your product’s specifications.
- Usage and refunds: purchases do not include a commercial-use license and are non-refundable. Read the usage terms and refund policy, or contact Vectorday for written permission before commercial use.
Welcome to the Vectorday FAQ page. Here you can find answers about digital downloads, file formats, licenses, personalized designs, payments, refunds, and technical support.
Digital Products
Are these physical products?
No. All products sold on our website are digital files.
No physical item will be shipped. Product photos, shirts, tumblers, mugs, signs, and other mockups are shown for demonstration purposes only.
What will I receive after purchasing?
The files included depend on the individual product listing. A typical download may include:
- SVG files
- Transparent PNG files
- PDF files
- EPS files
- JPG preview files
- Usage information, when included
- A Read Me or instruction file
Please check the “Files Included” section on the product page before purchasing.
How will I receive my files?
After your payment is successfully completed, you can download your files from:
- Your order confirmation page
- The download link in your order email
- My Account → Downloads
Personalized and custom products are delivered separately after the design is completed.
Do I need an account to download my files?
Guest checkout may be available, but creating an account is recommended.
An account allows you to view your orders and access available downloads from the My Account page.
How long will my download link remain available?
Download availability may vary by product. Some files may have a download limit or expiration period.
We recommend downloading and backing up your files immediately after purchase.
File Formats
What is an SVG file?
SVG is a scalable vector format commonly used with cutting machines and design software.
SVG files can usually be resized without losing quality and may be suitable for software such as:
- Cricut Design Space
- Silhouette Studio Designer Edition
- Adobe Illustrator
- Affinity Designer
- Inkscape
Software compatibility can vary, so please check the product description and your software requirements before purchasing.
What is a PNG file?
PNG is a high-resolution image format that may support a transparent background.
Our PNG files are commonly used for:
- Sublimation printing
- Direct-to-film printing
- Printable crafts
- Digital projects
- Shirts
- Tumblers
- Mugs
- Stickers
Please check the product listing for the exact image size and resolution.
Can I use SVG files for sublimation?
SVG files are primarily vector cutting files. For sublimation, the included high-resolution PNG file is usually the better option.
Not every product includes both SVG and PNG formats, so always review the product details before purchasing.
Can I change the colors?
Many SVG files can be recolored in compatible design software.
PNG files are flattened images and may require image-editing software for color changes. Results may vary depending on the design and software used.
Are fonts included?
Fonts are not included unless the product description specifically states otherwise.
If a design uses editable text, you may need to install or purchase the required font separately.
Can you send the files in another format?
In some cases, we may be able to provide another format. Contact us before purchasing and tell us which software and format you need.
Additional conversion or customization fees may apply.
Software and Equipment
Will the files work with Cricut Design Space?
Many of our SVG and PNG products are suitable for Cricut Design Space.
However, you are responsible for confirming that your device, software version, and account support the file type before purchasing.
Will the files work with Silhouette Studio?
SVG files generally require a version of Silhouette Studio that supports SVG import.
If your software does not support SVG files, you may need to use another included format or upgrade your software.
Do you provide technical support for my machine or software?
We can assist with basic questions about the files you purchased.
However, we cannot provide full technical support for third-party software, printers, cutting machines, heat presses, or other equipment. For equipment-specific problems, please contact the software or equipment manufacturer.
Download and ZIP Files
Why did I receive a ZIP file?
Many products contain several files and folders, so they are delivered in a compressed ZIP folder.
You must extract or unzip the folder before using the files.
How do I open a ZIP file?
On most computers, right-click the ZIP file and select:
- Extract All
- Unzip
- Open With Archive Utility
Some mobile devices may require a file management application.
Why can’t I upload the ZIP file to Cricut or Silhouette?
A ZIP folder must be extracted first.
After extracting the folder, select the SVG or PNG file inside and upload that file to your design software.
What should I do if my download is missing or damaged?
First, try downloading the file again from My Account → Downloads.
If the problem continues, contact us with:
- Your order number
- The product name
- The file causing the problem
- A screenshot of the error message
We will review the issue and provide reasonable assistance.
Digital File Use and Ownership
Does buying a file transfer ownership?
No. Purchasing a digital file does not transfer ownership of the artwork or copyright. See our terms and conditions for the full usage rules.
Can I use a design commercially?
A purchase does not include a commercial-use license. Contact contact@vectorday.com for written permission before selling products, selling transfers, using Print-on-Demand services or using a design for another commercial purpose.
Can I share, resell or redistribute the digital files?
No. Do not resell, share, give away or redistribute the digital files, including modified versions. Do not claim the artwork as your own, register it as a trademark or upload it to stock or file-sharing services. Contact us for written permission before sending a file to a third-party printer or production partner.
Personalized and Custom Designs
Can you add a player name or number?
Yes. Selected products may offer personalization such as:
- Player name
- Player number
- Team name
- Graduation year
- Coach name
- Custom colors
Available options will be shown on the product page.
How do I submit personalization details?
Follow the instructions on the product listing. When requested, enter the personalization details in the order note at checkout. Check names, numbers and team details carefully before submitting the order.
Please check all spelling, capitalization, numbers, dates, and colors before completing your order.
Can I change my personalization details after ordering?
Contact us as soon as possible.
Changes may be possible if production has not started. Once work has begun or the final file has been delivered, additional charges may apply.
Do you provide a proof before delivery?
Proofing depends on the product.
If a proof is included, you are responsible for checking spelling, numbers, layout, and colors before approval.
Approval of a proof confirms that the submitted details are correct.
How long do personalized orders take?
Processing times vary depending on the product and current workload.
The estimated processing time will be listed on the product page. Digital personalized products are not instant downloads.
Can you recreate a professional team logo or player design?
No. We do not knowingly recreate or sell protected professional league logos, team logos, player names, official mascots, school marks, or other copyrighted or trademarked materials without proper authorization.
Can I upload my own team logo?
You must have permission to use any logo, name, wording, photograph, or artwork you submit.
We may decline a request if ownership or authorization is unclear.
Payments and Orders
Which payment methods do you accept?
Available payment methods are displayed during checkout and may depend on your country or location.
Your payment must be successfully completed before instant download files become available.
Why is my order still processing?
An order may remain processing while the payment provider confirms the transaction.
If your payment was deducted but the download is still unavailable, contact us with your order number.
Can I use a discount code?
Enter a valid discount code in the coupon field during checkout.
Discounts must be applied before completing payment. Unless otherwise stated, discount codes cannot be applied to previous orders.
Will I be charged tax?
Tax may be calculated based on your billing location and applicable digital-product tax rules.
Any required tax will be shown during checkout before payment is completed.
Refunds and Cancellations
Are digital purchases refundable?
All digital purchases are final and non-refundable, including personalized designs. We do not offer voluntary refunds, returns or exchanges. A cancellation request does not create an entitlement to a refund. Please review the included formats and software requirements before purchasing.
This policy does not limit any consumer rights that cannot legally be excluded. Read our refund and cancellation policy for details.
What if a file is missing, damaged or difficult to open?
Contact contact@vectorday.com with your order number, product name and a description of the problem. We can help with download access and file issues. For a personalized order, contact us as soon as possible if the submitted details need correcting.
Printing and Color
Will the printed colors look exactly like the screen?
Not always.
Colors can vary because of:
- Monitor settings
- Printer settings
- Ink type
- Paper or transfer material
- Fabric color
- Heat-press temperature
- Color profiles
- Production method
We recommend making a test print before producing multiple items.
Do you guarantee printing results?
We guarantee that the files will be delivered as described, but we cannot guarantee results produced by third-party printers, cutting machines, software, ink, paper, heat presses, materials, or production settings.
Account and Support
I did not receive my order email. What should I do?
Please check:
- Spam or junk folders
- Promotions folders
- The email address entered at checkout
- My Account → Orders
- My Account → Downloads
If you still cannot find the order, contact us with your name and order details.
Can you resend my files?
If your download is still available, you can access it through your account.
For additional assistance, contact us with your order number. We may need to verify the original purchase before restoring access.
How can I contact you?
For product, download, license, or order questions, contact:
Email: contact@vectorday.com
Please include your order number when asking about an existing purchase.
Our usual response time is 1–2 business days, excluding weekends and holidays.
Still Need Help?
Visit our Download Help, Terms and Conditions, and Refund and Cancellation Policy pages for more information.
You can also contact us at contact@vectorday.com.
Vectorday
Sports Designs Made for Makers